At Xincon Home Health Care we believe that because every person is unique, it’s important to cater to each patient’s individual requirements, be they medical, psychological, emotional or cultural. We also understand that our business is only as good as the people we employ. Because people are our priority and we respect every individual’s right to safety and dignity in the delivery of our services.
If you’re looking for a home health care provider that offers excellence, you’ll appreciate our:
Professionalism and Experience
Xincon Home Health Care Services Inc. is operated by a dedicated team of professionals with an appropriate level of experience. Fifty percent of Xincon’s management personnel hold a qualification of Master’s Degree or higher. You’re in good hands.
Free In-Home Assessment
If you’re a private pay patient we will provide a free in-home assessment. A Registered Nurse will attend the home and conduct an in-depth assessment of the patient’s medical conditions and lifestyle. The family circumstances and the type of assistance required to help the patient retain independence at home will be assessed. A suitable care plan will be developed in consultation with the patient and their family.
Friendly Consultation & Assistance
At Xincon, we’re always happy to assist you when you need it most. In addition to personnel who are on duty, we have additional nurses on standby 24 hours per day in case urgent medical assistance is required – so we’re able to attend to your emergency requirements quickly.
Our staff will also identify and locate other community resources that might provide additional assistance to our clients.
Our Friendly client advisors are knowledgeable in client needs, medical insurance and related fields. Medical insurance can be a complex area and we recognize the need for patients to have someone they trust who can help them with information, advice and assistance.
Members of our multi-lingual client team are available to assist patients for whom English is not a first language.
Commitment to Cultural Needs
Xincon Home Health Care Services Inc. recognizes and honors the diversity of cultures in our society. We’re proud to have a team of multi-lingual Health Care Professionals that helps us ensure that our patients are not disadvantaged in their understanding of our services by language barriers. We also recognize the social and emotional value for patients and their families in being able to converse with caregivers in their own language. Our patients’ cultural needs are respected and catered for. Languages spoken by our caregivers include English, Spanish, Mandarin, Cantonese, FuZhounese, Shanghainese, Russian, French and other dialects.
Quality Personnel (Thorough Screening and Safeguards)
People requiring home health care can be in a vulnerable position. Letting unfamiliar people into your home can seem daunting. At Xincon Home Health Care Services we take our responsibilities for our patients’ safety and wellbeing seriously. We undertake careful screening of all employees including work eligibility, criminal background, pre-employment physical fitness and reference checks.
Corporate Integrity and Compliance Program
Because our patients’ well being is our primary concern we undertake:
- Daily Compliance Audits
- Direct Field Supervision
- Regular Administrative Evaluations
- Reassessment every other month by Registered Nurses
- Random Call Checks to ensure client satisfaction
Quality Assurance and Performance Improvement
We are committed to providing the best Home Health Care Service possible. To enable us to achieve this we have a Quality Assurance and Performance Improvement system in place which includes:
- In-service training for paraprofessional team members;
- Quality monitoring and improvement meetings;
- Emergency Education;
- 24 hour 7 day availability to caregivers;
- An Automated Attendance Call system;
- Attendance Records Control System;
- Daily Attendance Checks.
Flexibility to accommodate all schedules (Live in or Bath Visit)
Xincon Home Health Care Services Inc. has an ability to accommodate different schedule requests, from a short Bath visit (under 2 hours) to Live-in services or Round-the-Clock care. A care plan can be in place within 24 hours from your first phone call. These services are provided by well-trained and certified aides, supervised by Registered Nurses. Xincon Home Health Care Services Inc. also provides on-call nurses and staff to assist our clients during off hours. Our services are 24hour, 7 days and all year round.
Quick Response to Emergencies
We understand that when a health care emergency occurs it can be a frightening event for the client and their family members – and one that can be made more stressful if medical assistance is unavailable or slow to arrive. In the case of an emergency, Xincon personnel are able to respond quickly thanks to our emergency response system and on call emergency nursing team. We won’t let you down when you need us most.