Call Us: 212-560-9218

Xincon Home Health Care Services Q&A

  • Q: What if I don’t have Medicaid or Medicare benefits?

    A: There are some criteria you have to meet to receive Medicaid and Medicare benefits. We have Medicaid and Medicare specialists to help you to qualify for the benefits.
  • Q: Which areas do you cover for your services?

    A: We deliver services in Bronx, Brooklyn, Manhattan, Queens, Staten Island and Westchester.
  • Q: Where to begin?

    A: Call (212) 560-9218 to ask for Marketing department, and our professional advisors and recruiter will help you to apply and receive qualified services.
  • Q: What should I do if I want to switch my current service to your agency?

    A:Please call our client service representatives immediately. They will advise you on what to do and assist you through the entire process to prevent any interruptions to your service.
  • Q: How do you pay for the services?

    A: Our client service advisors have extensive knowledge and experiences to help you figure out the best payment options. We work with certified home health care agencies and other city agencies to provide home care services through your Medicaid and Medicare benefits. We also accept major long term insurance policies, no fault insurance, and private pay. Flexible payment plan can also be arranged. Please contact our client service representatives immediately at 212-560-9218.
  • Q: Why choose a licensed home health care agency?

    A: Home Care services provided by State regulated agencies, like Xincon, are designed with patient safety in mind. Home care services secured through a licensed agency will have oversight that ensures the health and safety of patients and workers, including ongoing worker training, health screenings, worker immunization and criminal history record checks. In addition, licensed agencies maintain quality improvement committees and a consumer complaint process, and are regularly surveyed by the State to ensure compliance. Networks of untrained individuals are providing unregulated personal care and home care services to New Yorkers. While the charge may be less than a State regulated agency, but as the old saying goes; you get what you pay for. Is it smart to leave the personal well-being and safety of you or a loved one to an untrained and inexperienced caregiver? When you are hiring through a licensed agency, like us, you will have peace of mind because you do not need to worry about unforeseen situations. If an aide is sick, we will send a back-up. If there is severe weather such as a snow storm or flood, we will implement an emergency plan to ensure patients are not left stranded. If you do not like the aide or are not happy with the job the aide is doing, our agency handles all management of the aides and does not burden patients with additional stress. All management of the aides is done by skilled and trained supervisors. The bottom line is that hiring from a licensed agency is the safest way to provide care for your family and a loved one. For more service information, please contact Xincon at 212-560-9218.
  • Q: Why choose us?

    A: When the time comes to finding the best home care for your family and loved ones, it can be challenging, time consuming and often overwhelming. Whether you are currently facing a crisis or bewildered about where to turn for all the services your family may need, Xincon is determined to help. There are top reasons to choose Xincon: 1. Our friendly and knowledgeable staffs are available 24/7: Our friendly and knowledgeable staffs are available 24/7 to answer your questions, to provide immediate solutions to your crisis. Our client service advisors will assist you to determine the level of care and the type of care your loved ones need, ranging from few hours a day to round-the-clock schedule, and skilled care, which requires professional medical care, personal care or custodial care, which includes housekeeping, shopping, meal preparation and the like. Our client service advisors also have extensive knowledge and experiences to help you figure out the best payment options. We will work with you and your insurance company to sort through what your benefits cover and which services will be reimbursed. 2. Compassionate and well-trained caregivers Xincon implements a strict screening process to select our caregivers. We look for caregivers who are responsible, compassionate, skilled and have prior experiences with good work references. Our due-diligence includes certificate verification, clinical skill check, criminal background check, pre-employment physical and drug screen clearance. Home health aides are also required to attend quarterly inservice to maintain clinical skills and receive new information and updates. 3. In-House training to guaranteed caregivers’ quality We also hosts in-house home health aide certificate program approved by New York State Department of Health. The training prepares our aides to service different types of patients from infants to the elderly, from physical illness to mental illness, including specialized topics in Alzheimer and Dementia, as well as Traumatic Brain Injuries. Our certified aides are multi-lingual, including English, Spanish, French, Russian, and Chinese. Before being certified, the aides have to pass the basic skilled test to ensure their basic Math and English skills and complete supervised clinical training with a registered nurse. Xincon’s working culture is patients centered and we strike to provide the highest quality of care.