Job Openings

Position Summary

A Network Provider Services Representative serves as a communicative channel/point of contact to develop, support, and maintain strong connections with network providers (NPs, or accounts) to optimize NP performance in expanding the patient/referral network, achieving financial goals, and ensuring all processes smoothly implemented.

What you will expect:

• Career Development and Growth
• Work Autonomy
• Professional and Employee-friendly Work Environment
• Competitive Pay Rate
• An Inclusive Company Culture

Position Objective

To ensure NPs are actively expanding the patient network, achieving financial goals, attending to patient needs with good solutions in a timely manner, case staffing with network provider to ensure cover for difficult cases, and continually building up the agency caseload.

Responsibilities

• Provide timely support for network providers to ensure their referrals and monthly payments are processed on time
• Assist new providers to set up contracts and software in an efficient manner
• Manage and support the network providers in achieving the financial goals in accordance with the rate structure
• Understand and adhere to performance standards, policies, and objectives to optimize relationships with NPs.
• Track NP scorecard data, report and identify problems to provide solutions, and present weekly/monthly data to upper management.
• Promote, broadcast, and collaborate with NPs in staffing difficult cases.
• Promptly respond to MLTC to collect open cases and collaborate with NPs to staff cases.
• Work closely with front- and back-office staff in communicating updates and issues.
• Conduct monthly and/or as-needed basis OKR meetings with NPs.
• Perform onsite/virtual NP orientations/training.
• Attend/assist with work events inside/outside the company as needed.
• Perform all other related duties as assigned.

Qualifications

• Bachelor’s degree required
• Minimum 1–2 years home-care experience preferred
• Strong writing and computer skills; proficiency in Microsoft Office
• Excellent analytical skills
• Exemplary interpersonal and communication skills
• Bilingual in Chinese preferred

Core competencies:

• Takes initiative with workflow
• Follows through on assignments without supervision
• Develops and supports others in expanding networks
• Breaks down big challenges into organized plans

Summary

A Back Office Processor's main role is to accurately and efficiently verify and process each incoming request according to the timeline assigned by due date.

What you will expect:

• Career Development and Growth
• Work Autonomy
• Professional and Employee-friendly Work Environment
• Competitive Pay Rate
• An Inclusive Company Culture

Responsibilities

• Efficiently and effectively identify the objectives from incoming patient and aide calls within 10 minutes
• Communicate with patients and aides through friendly and professional phone etiquette while addressing issues presented
• Maintain a friendly and professional interface with patients, aides and MLTC
• Successfully and efficiently identify client objectives
• Review and provide solutions and assign immediately upon receipt (same day) for urgent patient-related tasks and aide issues; within 5 days if non-urgent
• Process incoming patient, aide, and MLTC requests before the due dates
• Provide investigation results/resolutions to patients or MLTC within 3 business days
• Provide weekend support and professional guidance for patient and aide requests
• Commit to on-call weekends when needed
• Perform data entry
• Complete other tasks as required

Qualifications

• Bilingual English and Chinese verbal and written skills (required)
• Ability to be highly responsible and take ownership of all incoming requests by delivering satisfactory solutions that meet or exceed client expectations
• Excellent oral/written communication skills with internal cross-departmental teams
• Detailed-oriented with the ability to prioritize
• Exceptional planning and organizational skills
• Comfortable working in a fast-paced, highly demanding environment
• Self-motivated
• High school graduate, college degree preferred

Position Summary

Perform timely and efficient day-to-day management of financial transitions by establishing accounts; posting transactions; ensure legal requirements compliance. You will share the below responsibilities with your team members.

Hybrid Model: Work from home & on-site

What you will expect:

• Career Development and Growth
• Work Autonomy
• Professional and Employee-friendly Work Environment
• Competitive Pay Rate
• An Inclusive Company Culture

Position Objective

To accurately understand company’s needs by providing satisfactory solutions within required time frame.

Responsibilities

• Follows exiting company accounting rules.
• Develops system to account for financial transactions by establishing a chart of accounts, defining bookkeeping policies and procedures.
• Maintains subsidiary accounts by verifying, allocating, and posting transactions.
• Balances subsidiary accounts by reconciling entries.
• Maintains general ledger by transferring subsidiary account summaries.
• Maintains historical records by filling documents.
• Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
• Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filling reports, advising management on needed actions.
• Contributes to team effort by accomplishing related results as needed.
• Process, support, and track all payroll activities on payroll software, and post accurate
• payroll data to QuickBooks (QB).
• Review and process general payments, employee benefit payments, and company expenditures.
• Review, validate order requests and report any abnormal activities.
• Review all invoices for appropriate approvals before payment.
• Complete vendor payments and control expenses by verifying, and reconciling invoices.
• Research and resolve invoice errors.
• Accurately record invoices and expenses to QB ledger account.
• Create and maintain a database for network providers.
• Prepare and mail out weekly check payments within 5–10 business days.
• Continue to improve payment process and initiate discussions.
• Maintain accurate records and provide documentation for internal auditing and tax reporting purposes.
• Prepare and track invoices/bills (send out) and record revenue to ledger account.
• Reconcile AR ledger and bank receipts and properly post all payments.
• Verify validity of account discrepancies by obtaining and investigating information from different resources and resolving any billing issues.
• Research and initiate inquiry with insurance company on billings that exceed contract
• payment terms.
• Perform cash management duties, including recording bank deposits and posting cash to the HHA Exchange and AR ledger.
• Process client/patient credit card payments for private pay.
• Generate monthly, quarterly, and annual reports and statements that detail AR activities and AR aging report. 

Qualifications

• Bachelor’s degree in accounting, finance, or related discipline
• 2 or more years of account payable/receivable experience in the corporate environment
• Proven bookkeeping experience and proficiency with QuickBooks and MS office
• Solid understanding of basic bookkeeping and accounting payable/receivable principles
• Proven ability to calculate, post and manage accounting figures and financial records
• Ability to present information and respond to questions from superiors, co-workers, and clients in a written and verbal manner
• High degree of accuracy and attention to detail
• Excellent time management skills and strong sense of urgency
• Team player with a strong work ethic and interpersonal skills

Chinese Bilingual Preferred

Position Summary

Executive Assistant provides executive support to senior management and oversee daily office operation. The Executive Assistant must be creative and enjoy working within a small, fast-pace environment that is mission-driven, results-driven and community oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.

(*No work visa sponsorship*)

What you will expect:

• Career Development and Growth
• Work Autonomy
• Professional and Employee-friendly Work Environment
• Competitive Pay Rate
• An Inclusive Company Culture

Responsibilities

• Acts as the point of contact among executives, employees, clients and other external partners.
• Works closely and effectively with the senior management to each member well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a "barometer," having a sense for the issues taking place in the environment and keeping senior management updated.
• Provides administrative assistance, such as writing and editing emails, drafting memos and preparing communications for internal and external communications.
• Maintains comprehensive and accurate corporate records, documents and reports.
• Organizes meetings, including scheduling, sending reminders and organizing catering when necessary.
• Prepares reports by collecting and analyzing information.
• Answers incoming phone calls in a polite and professional manner and accurately taking messages.
• Welcomes visitors and identifies the purpose of their visit before directing them to the appropriate department.
• Manages the executive's day-to-day calendar, including making appointments and prioritizing the most sensitive matters.
• Uses various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects.
• Takes minutes during meetings.
• Contributes to team effort by accomplishing related results as needed.
• Performs minor accounting and bookkeeping duties as needed.
• Other duties as assigned.

Qualifications

• Bilingual in English and Chinese
• Bachelor’s degree is required, master degree is desired
• Outstanding organizational and time management skills
• Data collection, research and analytical skill is required
• 1-2 years of administrative assistant experience or similar is desired
• Excellent verbal and written communication skills
• Problem-solving and decision-making skills
• Ability to act as gatekeeper and escalate relevant information to executives as needed
• Skilled in the use of standard office equipment (e.g., copiers, business telephone systems, projectors, fax machines).
• Ability to work effectively with minimal supervision
• Strong interpersonal skills
• Ability to treat confidential information with appropriate discretion
• Exceptional attention to detail
• Computer Literacy