Q: What if I don’t have Medicaid or Medicare benefits?
A: In order to receive Medicaid and Medicare benefits, certain criteria must be met. Our Medicaid and Medicare specialists will help guide you through the eligibility-determination and application process.
Q: Which areas do you cover for your services?
A: We deliver services in the Bronx, Brooklyn, Manhattan, Queens, Staten Island, Westchester, and Nassau.
Q: Where to begin?
A: Call (212) 560-9218 and ask to be connected with our Marketing Department. Our professional staff will help you to apply for, and receive, qualified services
Q: What should I do if I want to switch my current service to your agency?
A: Please call our client services representatives immediately. They will advise you on what to do and assist you through the entire process to prevent any interruptions to your service.
Q: How do you pay for the services?
A: Our client service advisors have extensive knowledge and experiences to help you figure out the best payment options. We work with other city agencies to provide home care services through your Medicaid and Medicare benefits. We also accept major long term insurance policies, no fault insurance, and private pay. Flexible payment plan can also be arranged. Please contact our client service representatives immediately at (212) 560-9218.
Q: What services can Xincon clients benefit from?
A: Registered nurses, licensed practical nurses, home health aides, personal care aides, homemakers, housekeepers, Physical therapists, occupational therapists, speech/language therapists, and medical social workers.
Q: What State benefit am I eligible for?
A: We can provide information to help you or your loved one to figure out which state programs they may be eligible for, using the ACCESS NYC website.
Q: What can CDPAP do for me?
A: CDPAP promotes your independence and freedom by allowing you to hire the caregiver of your choice. The caregiver can be a relative, friend or neighbor, allowing you to enjoy the comfort and peace-of-mind that you are being cared for by someone you trust. CDPAP also allows for flexible scheduling to suit your needs, and a formal weekly payroll structure for your caregivers.
Q: What kinds of services are included in CDPAP?
A: The CDPAP caregiver can provide the same services that can be provided by a personal care aide, home health aide, or nurse.
Q: how do I find out if I or a loved one is qualified for the CDPAP program?
A: To qualify for the CDPAP program, you must be eligible for New York State Medicaid services. You will also need to have a Doctor’s Order and a designated representative to direct your care. If you are not sure whether or not you are eligible, please reach out to Xincon at 212-560-9218 or inquire through our website (Enroll Today link).
Q: Who can provide care under CDPAP Program?
A: The only people who do not qualify to give care under the CDPAP program are your parents, spouse or your pre-existing designated caregiver representative. Any other family members or friends can be your personal assistant.
Q: What are the requirements to become a CDPAP personal assistant?
A: Your son, daughter, grandchild, relative, friend or existing home attendant — anyone except your
• Legal spouse
• Designated representative (the person who makes home care decisions for you)
• Parent (if you are under 21).
Q: What is Xincon’s role as a Fiscal Intermediary in the process of hiring someone via the CDPAP program?
A: Under State Medicaid regulations, reimbursement for consumer-directed care must be arranged through a recognized fiscal intermediary (FI). The FI’s main role is to process the personal assistant’s wages, taxes, benefits, liability insurance requirements, etc. The FI is also in-charge of record-keeping, communication and consumer-education.